Screwed?
Update 11/29/15: A few weeks after I wrote the review below, I begrudgingly decided to go ahead and pay to restore the for purchases that I had originally paid for before the re-download of this app. Why? Because I like the app.
To my surprise, I received a message in the app that I had previously paid for these functions and they were then restored, at no additional cost.
However, I still cannot in good conscience give the app a 5 Star rating for the following reasons:
1. If the app and given me some indication that I would not be charged to restore the functions that I had already paid for, then there would not have been a need for me to contact customer support or write this review negatively in the first place.
2. To date, I still have received no response from customer support to my email or to this review which would have let me know that I would not be charged if I would just move ahead to restore the functions. A response to either would have been worthy of a full 5 Stars, in my book.
This is a 5 Star app and it is a real shame that I can only rate it 4 Stars, because of a lack of follow up from the apps support team... Or person. Whatever. Still a great app though.
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Original 10/17/15 3 Star Review: Loved this app 5 stars worth, until I lost the feature I had already paid to unlock. I sent the e-mail below on 10/6/15, but no response. Ill raise the stars if they fix this, but maybe Im expecting too much from someone who hasnt updated their app in almost a year.
"Had to uninstall and reinstall this app because it started acting funny after the last IOS update. It would play the wrong song instead the one selected and would stay stuck in repeat mode.
One I reinstalled, it worked fine but the features that I had already paid to unlock several months ago are now locked again and the app wants to charge me to unlock them again. Obviously, I shouldnt have to re-buy what Ive already paid for
Please fix or tell me how to bypass this error.
Thanks in advance."
The Smooter about Equalizer+ HD music player
